For over 20 years we’ve helped Corporations and Government Departments in Australia and New Zealand manage and reduce their telecommunication costs.
As Australia’s leading Independent provider of Telecommunications Management Services we know we’ll be able to create a Custom Solution to meet your specific needs.
Our services cater to your telco needs
Whatever your telecommunications challenges, we’re able to provide a custom solution to your needs.
Contact us today to find out how we can help.
new to tem
If your organisation is new to the Telecom Expense Management process, we can guide you to new beginnings in TEMS services hassle free.
governancy & transparency
Many of our clients from government and local council organisations need full governance and transparency of telco spend to meet regulations. We’re happy to help.
We’re approached by clients wanting to get out of the dark ages of communications and upgrade their telco systems. We manage the complexities of changing from a paper to digital system, and provide extensive analytics and benefits when doing so.
needing telco systems
Occasionally a client finds themselves separated from their corporate, and lose their systems and support with little warning. We’re the ones they turn to for guidance and support, allowing them to get new systems and procedures in place as quickly as possible.
We’re approached by many large corporate organisations in acquisition mode, looking for more control over their telco assets, systems and procedures.
accountability & Visibility of spend
We help both corporate and government clients create visibility of spend, device management, cost centre management and personal accountability for staff. See how we can help you.
in house services
When managing telecommunications in house becomes unwieldy and takes time and focus away from core activities, we’re the company many turn to to manage their transition to an externally managed telco solution, and the expertise this brings.
When organisations merge, there’s a need to bring two distinct and separate systems together to integrate smoothly and effectively, with a minimal disruption to daily activities. We’re often called to manage complex activities with ease and effectiveness.
we’ll help you gain control of your telecommunications,
& save you up to 40%
in the first year alone
The first stage in a Total Telecommunications Lifecycle Management project is gaining awareness of what is taking place in your organisations operations as they relate to your phone and data spend. This provides you with visibility and transparency of spend.
By collecting, analysing, managing and reporting to you on 3 critical areas, we’re able to create more efficient and effective telecommunication systems within your organisation.
Level 1 reporting covers:
- Spend reporting;
- Inventory Management; &
- Usage Management.
Using our industry knowledge and experience, we’re able to guide you as easily and effectively as possible into the Total Telecommunications Lifecycle Management process and achieve the best outcomes for your organisation.
REPORTING & BILL MANAGEMENT
Our level 2 services build upon our basic managed services.
We provide analysis on spend reporting, inventory management and usage management as in Level 1. Now we also analyse and manage billing services, including auditing invoices, contracts and service efficiency.
The objectives of this are to:
- Ensure contract compliance; &
- Maximise service efficiency and effectiveness.
Doing so allows us to ensure you’re using the best services offered by your telecommunications provider to their greatest efficiency, passing on considerable savings to you. We also ensures that your telecommunications provider is giving you the correct and most relevant information to meet your needs.
We bring our considerable industry knowledge and expertise to the table, allowing you to benefit from knowing you’re receiving the very best service and rates from your telco provider possible.
MANAGEMENT & PROCUREMENT SERVICES
Our level 3 services are designed to help you manage complexity.
We provide the services offered in both Levels 1 & 2, and add further management services, as well as procurement for your organisation. This takes the form of:
- Sourcing Management;
- Order and Provision Management; &
- Dispute Management.
This allows you to benefit not only from the direct savings experienced from Level 1 & 2 services related to service efficiencies, but also provides you with indirect savings that arise from better utilisation of organisational resources.
We’ll bring our specialised industry expertise and knowledge, and combine this with vendor relationships that have been nurtured within the telecommunications industry over many years. This ensures your organisation is provided with the best platform for negotiation of prices, terms and conditions for your telecommunication services.
FULL SERVICE DESK SERVICES
Our Premium services cater to your full telecommunications needs, no matter how complex.
We act as your single point of contact for all your telecommunications needs.
We not only analyse your spend and manage inventory and usage by employees, but also look after auditing of invoices, contracts and service efficiency. We manage all sourcing, ordering and procurement of telco assets, and resolve any disputes that arise with your vendor.
On top of this, we provide full help-desk services for your organisation and employees, allowing your organisation to focus on it’s core activities rather than spend time focused on your telecommunications.
In short, we resolve any problems you may encounter with your telecommunications, and act as your partner in creating effective and efficient solutions for all your organisation’s telco needs.
TAKE ACTION TODAY
Experience savings of up to 40% in the first year.
Find out how our Managed Services can significantly reduce your spend and get your telecommunications working more effectively and efficiently.
Complete the form below, and we’ll guide you through the next steps.